Terms and Conditions

About Us

Trinity VIXX strive to provide our customers with a functional, authentic online shopping experience. If you have any queries or feedback please contact us via the “contact us’ form available on the ‘about us’ page.

www.trinityvixx.co.uk is the official website of ‘Trinity VIXX Limited’, a registered company in Scotland, SC676876.

Snowboarding may lead to serious injury or death of yourselves and or 3rd parties. Trinity VIXX accepts absolutely no liability for any such injuries, deaths or other costs incurred as a result of said injuries.

Making A Purchase

To make a purchase, select the board and size that you wish to Purchase and add into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Maestro, Visa Delta and various other debit cards as well as credit cards.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

Shipping And Handling

We will endeavour to get all items shipped the same day as an order but orders made after 14:00 will typically be shipped the next working day. European shipping rates can be confirmed by e-mailing or contacting us. 

Back Orders

We will make every effort to keep online stock levels up to date and will update the site approximately every hour. In the event of errors a full refund is always offered and you will have the choice to wait for the item to come back into stock. Please e-mail us if you have any queries prior to ordering. 

Credit Card Security

Payment is taken using the Stripe secure server. This system is fully secure and encrypted, we will never even see your credit card details so there is no chance of fraud through third party access to you details. In the unlikely event that due to updating delays your order is unavailable we will email you immediately to let you know estimated delivery times and offer you a refund. 

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

All products on this site are covered by a minimum 1 years Manufacturers guarantee for defects in manufacture and materials unless stated otherwise. This does not affect your statutory rights. 

Product pictures may occasionally differ from actual item due to colour variations from manufacturers and colour/size options. Trinity VIXX reserves the right to change descriptions, pictures and prices at any time and without prior notice. Every effort is made to ensure the accuracy of the website. Trinity VIXX will not be held responsible for costs incurred due to errors or omissions within this site. 

Links From Our Site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Privacy Policy

Our full Privacy Policy can be found at www.trinityvixx.co.uk/privacypolicy

Returns Policy

Returns are accepted within 7 day of receipt of your purchase, which can be returned for any reason. If there are any defects with the item inform us immediately and the situation will be dealt with accordingly, given the scenario. Postage will not be refunded in the case of a returns. 

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